How Has COVID-19 Impacted US Consumer Engagement with Healthcare Systems?
The ongoing, global COVID-19 pandemic has completely transformed consumer health behavior. According to surveys of US consumers, many of them spent the last year trying to find new brands and channels, switching to in-home options from out-of-home activities, and preferring online and omnichannel engagement. Many of these shifts could linger post-pandemic as well, which is …
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